Frequently Asked Questions
Everything you need to know about your next fashion find.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days for metropolitan areas. Regional deliveries may take up to 7 business days. You will receive a tracking link via email once your order leaves our warehouse.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all full-priced items. Products must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal or visit any of our physical store locations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options through Afterpay, Klarna, and Zip Pay, as well as PayPal and Apple Pay.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more tailored look. Our customer service team is also available for personalized advice.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. Once an order is confirmed, we are usually unable to make changes. If you need to update your address, please contact us immediately, and we will do our best to assist before dispatch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customs duties and taxes may apply depending on your country's regulations.